Refund Policy

1. Overview

Glake Store checkout supports Stripe and may use Paddle where indicated at checkout. Contact Glake support for refund requests; approved refunds are handled through the provider used for your payment. Paddle acts as Merchant of Record only for transactions made through Paddle. This policy does not limit mandatory consumer rights.

2. Eligibility for Refund

You may be eligible for a refund if:

• You request a refund within 30 days of your purchase date
• The product arrived damaged or defective
• The product was significantly different from its description
• The product was not delivered within the estimated timeframe

3. Non-Refundable Items

The following are generally not eligible for refund:

• Items returned more than 30 days after delivery
• Items that have been used, washed, or altered
• Items returned without original packaging
• Items damaged due to misuse

4. How to Request a Refund

To initiate a refund, please contact our support team within 30 days of your purchase:

We will review your request and respond within 3–5 business days. Approved refunds are processed through your original payment provider and may take 5–10 business days to appear on your original payment method, depending on the provider and your bank.

5. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@glake.io. Orders can only be cancelled before they are shipped. Once shipped, the standard refund process applies.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost.

Subscriptions and Advertising Purchases

To stop Premium renewal, use the subscription controls in Settings. Cancellation normally takes effect at the end of the current billing period and does not automatically refund earlier charges. For a subscription or advertising billing issue, contact support with your receipt and account email. The physical-item return conditions above do not apply to these services; refund requests are reviewed according to the purchase terms and applicable law. Account deletion does not automatically issue a refund.

7. Contact

For any questions about our Refund Policy, contact us at support@glake.io.